Refund Policy:

Thank you for choosing DirectFarmers’ consulting service. Please read our refund policy carefully before confirming your order or subscription.

● Service Nature

Our business provides consulting services for food and beverage pairing, seasonal menu development, and printed menu design for restaurants. These services are customized and initiated immediately upon order confirmation.

● Non-refundable Services

Due to the nature of our business, the following are non-refundable:

・Customized pairing menu plans

・Consultation sessions or digital content delivered

・Menu designs or printed materials

・Subscription fees after the start of each monthly cycle

● Refund Eligibility

Refunds may only be issued in the following situations:

・Duplicate or erroneous payment

・Failure on our part to deliver the agreed-upon service

・Cancellation before service execution (must be requested at least 5 business days prior to the start of the new subscription cycle)

● How to Request a Refund

To request a refund, please contact us at:

Email: direct.farmers.official@gmail.com
or LINE Official Account: @370cwjvg

Include your business name, order or subscription ID, and the reason for your request.

● Processing Time

Approved refunds will be processed within 7–10 business days, and the amount will be returned to the original payment method.